Comprehensive FAQ covering IQF frozen fruit and vegetable sourcing from China. Crestwood Global supplies food manufacturers, distributors, and foodservice companies with BRC A-Grade certified IQF products. Contact: justin@crestwoodglobal.com, +1 (224) 534-9799.
Ordering & Pricing
What is your minimum order quantity?
Our standard minimum order quantity is one 40-foot container, which holds approximately 25 metric tons of product. However, we can accommodate mixed container loads with multiple products to help you meet the MOQ while diversifying your order. For new customers testing our products, we can discuss smaller trial orders on a case-by-case basis.
How does pricing work?
Our pricing is based on several factors including product type, volume, specifications, and current market conditions. We provide competitive FOB China pricing with transparent cost breakdowns. Prices are typically quoted per metric ton or per kilogram. For volume commitments or forward contracts, we can offer more favorable pricing structures.
Do you offer volume discounts?
Yes, we offer tiered pricing based on volume. Larger orders and annual volume commitments typically qualify for better pricing. We also offer forward contracting programs that lock in pricing for extended periods, protecting you from seasonal price fluctuations while guaranteeing supply.
What payment terms do you offer?
Standard payment terms are 30% deposit upon order confirmation and 70% balance against copy of bill of lading. For established customers with good payment history, we can discuss alternative arrangements including LC (Letter of Credit) terms. We accept wire transfers in USD.
Can I get a price list?
Due to market fluctuations and the customized nature of our pricing, we don't publish a standard price list. Instead, we provide personalized quotes based on your specific requirements. Contact us with your product interests and volume expectations, and we'll provide a detailed quote within 24-48 hours.
How do I place an order?
To place an order, start by contacting us with your product requirements and quantities. We'll provide a quote and product specifications. Once you accept the quote, we'll send a proforma invoice for deposit payment. After deposit receipt, we schedule production and keep you updated throughout the process until delivery.
What currencies do you accept?
We primarily conduct business in US Dollars (USD). This simplifies transactions for North American customers and avoids currency conversion complications. For international customers, we can discuss arrangements in other major currencies if needed.
Do you offer forward contracts?
Yes, forward contracts are one of our key offerings. These agreements allow you to lock in pricing and guarantee supply for a specified period (typically 6-12 months). This protects against seasonal price volatility and ensures consistent supply for your production planning. Contact us to discuss a forward contracting arrangement.
Can I order a sample before committing?
Absolutely. We encourage potential customers to evaluate our products before placing container orders. We offer sample programs for qualified buyers, allowing you to test quality, specifications, and suitability for your applications. Sample costs may apply, but they can often be credited toward your first order.
What packaging sizes are available?
We offer a variety of packaging sizes to meet different customer needs. Standard options include 10kg and 20kg bulk cases, as well as retail-ready packaging in 500g, 1kg, and 2.5kg bags. Custom packaging sizes can be arranged for orders meeting minimum volume requirements.
Can I get custom packaging?
Yes, we offer custom packaging solutions including specific bag sizes, carton configurations, and branded packaging. Custom packaging requires minimum order quantities and lead time for production setup. We can work with your specifications for bag materials, printing, and case pack configurations.
Can I mix products in one order?
Yes, mixed container orders are one of our specialties. This allows you to order multiple products in a single shipment, helping meet minimum order values while diversifying your inventory. We carefully organize mixed loads to optimize space and maintain product integrity.
Do you offer private label services?
Yes, we provide comprehensive private label services for qualified orders. This includes custom bag designs, branded carton printing, and specific packaging configurations. We'll work with you on artwork requirements and ensure compliance with destination country labeling regulations. Private label orders typically require higher minimum volumes.
Can I set up recurring orders?
Yes, we welcome recurring order arrangements. Many customers establish regular shipping schedules (monthly, quarterly) to maintain consistent inventory. Recurring orders can be combined with forward contracts to lock in pricing and guarantee supply. This helps both parties with production planning and logistics coordination.
Do you accept credit cards?
For container orders, we typically require wire transfer payment due to the transaction amounts involved. However, for sample orders and smaller transactions, we can accommodate credit card payments. Contact us to discuss payment arrangements for your specific situation.
Can I visit the factory?
Yes, we welcome factory visits from serious customers and partners. Our team in China can arrange visits to facilities in our sourcing network, giving you firsthand insight into production processes, quality control, and food safety practices. Contact us to schedule a visit during your next trip to China.
Do you have a product catalog?
Yes, we maintain a comprehensive product catalog featuring our full range of IQF fruits and vegetables. The catalog includes product specifications, packaging options, and general information. You can browse our products online or request a PDF catalog. For pricing information, please contact us directly as prices fluctuate with market conditions.
Can I modify my order after placing it?
Order modifications may be possible depending on production status. If production hasn't started, we can usually accommodate changes to quantities or specifications. Once production begins, modifications become more difficult. Contact your account manager immediately if you need to make changes, and we'll do our best to accommodate your needs.
What is your cancellation policy?
Cancellation terms depend on order status. Before production begins, cancellations may be accommodated with minimal fees. Once production starts, deposits are typically non-refundable as materials have been committed. For custom or private label orders, cancellation is generally not possible after production begins. All terms are outlined in your sales contract.
Is pricing negotiable?
Pricing is based on current market conditions, volume, and specifications. While our standard pricing is competitive, we're always open to discussions, especially for larger volumes, long-term commitments, or forward contracts. Contact us with your requirements and volume expectations for a customized quote.
How long are quotes valid?
Due to market fluctuations in agricultural commodities, our quotes are typically valid for 7-14 days. For longer price validity, we recommend discussing forward contract arrangements that can lock in pricing for extended periods. We'll always clearly indicate quote validity on our pricing documents.
Do you offer discounts for first-time customers?
While we don't have a formal first-order discount program, we work hard to make our pricing competitive for all customers. For new relationships, we focus on providing exceptional service and quality to demonstrate our value. We're also flexible with sample programs to help you evaluate our products before committing to larger orders.
What payment methods do you accept?
Our primary payment method is wire transfer (T/T) in US Dollars. For established customers, we can arrange Letter of Credit (LC) terms. We accept payments from US banks and major international banks. Payment instructions are provided on our invoices, and our finance team can assist with any questions.
What is the typical price range for IQF frozen fruit from China?
IQF frozen fruit pricing from China depends on product type, volume, specifications, and current market conditions. Factors affecting price include harvest yield, freight rates, currency exchange, and global supply/demand. Berry products (strawberries, blueberries, raspberries) typically command premium pricing due to processing requirements. For current pricing on specific products, request a quote with your volume expectations and we'll provide competitive FOB pricing within 24-48 hours.
Can I do a mixed container with multiple products?
Yes, we regularly accommodate mixed container loads. A standard 40ft reefer container holds approximately 25 metric tons total, and you can combine multiple products to meet the MOQ. Mixed containers are popular with distributors and food manufacturers who need variety without committing to full containers of each SKU. We carefully organize mixed loads to optimize space and maintain product integrity during transit.
Do you offer forward contracts or locked pricing?
Yes, for volume commitments we offer forward contracts with fixed pricing for 3-12 months depending on the product and market conditions. Forward contracts protect against seasonal price volatility and guarantee supply allocation during peak demand periods. This is particularly valuable for budget planning and long-term production scheduling. Contact us to discuss forward contracting arrangements for your specific products.
What payment terms do you offer new customers?
Standard payment terms are T/T (telegraphic transfer) — typically 30% deposit upon order confirmation with the 70% balance due against copy of Bill of Lading. For established customers with good payment history, we can discuss LC (Letter of Credit) terms or open account arrangements. Payment is in US Dollars. We're flexible and can work with your procurement processes.
How do your prices compare to sourcing directly from China?
We provide competitive pricing because our sourcing partner Hebei Dingyu has 40+ year factory relationships and negotiates volume pricing across multiple customers. You get China-factory pricing with US-based support, FSVP compliance handled for you, on-the-ground quality assurance, and the track record of supplying FRoSTA AG (Europe's #1 frozen food brand) since 2017. The total cost of ownership — including quality assurance, compliance, and risk mitigation — often makes our pricing more favorable than direct sourcing with unknown suppliers.
Products & Quality
What is IQF?
IQF stands for Individual Quick Freezing. It's a flash-freezing technology that freezes each piece of food separately rather than in a solid block. This process preserves quality, texture, and nutrients better than traditional freezing. IQF products remain free-flowing, making them easy to portion and use without thawing the entire package.
How do you ensure product quality?
We maintain strict quality control through multiple checkpoints. Factories in our sourcing network hold HACCP and BRC certifications. We conduct pre-shipment inspections for every order, require third-party lab testing for each lot, and maintain complete traceability from farm to delivery. Our team in China personally oversees quality at the source.
What certifications do your products have?
Factories in our sourcing network maintain internationally recognized certifications including HACCP, BRC (British Retail Consortium), FDA registration, Kosher certification, and Non-GMO verification. Specific certifications vary by product and factory. We can provide certification documents for any product upon request.
Can I request custom specifications?
Absolutely. We regularly work with customers to meet custom specifications including specific size grades, cut styles, Brix levels, color requirements, and packaging configurations. Custom specifications may require minimum volume commitments and slightly longer lead times. Our team will work with you to define and document your exact requirements.
How do you handle quality issues?
If a quality issue arises, we take it very seriously. We request documentation (photos, lab reports) of the issue and investigate promptly. For legitimate quality claims, we work with you to find a fair resolution which may include credits, replacements, or other arrangements. Our goal is long-term partnerships, and we stand behind our products.
What testing do you perform?
Each lot undergoes comprehensive testing including pesticide residue analysis, microbial testing (E. coli, Salmonella, Listeria), heavy metals screening, and physical quality assessment (size, color, defects). We provide Certificates of Analysis (COA) with each shipment. Additional testing can be arranged based on your requirements.
Are organic options available?
Yes, we can source organic-certified IQF products for many items in our catalog. Organic products require valid certifications from recognized bodies and typically have higher price points and longer lead times. Contact us with your organic product needs and we'll confirm availability and pricing.
What is your defect tolerance?
Standard defect tolerances vary by product but typically range from 1-5% depending on the item and specification. We can work with you to establish specific tolerance levels for your requirements. All specifications are documented in our product specification sheets and agreed upon before production.
How long is the shelf life?
When stored properly at -18°C (0°F) or below, our IQF products have a shelf life of 18-24 months from production date. Specific shelf life varies by product and is clearly marked on all packaging. Maintaining the cold chain throughout transport and storage is essential for optimal quality.
Do you offer private labeling?
Yes, we offer private label packaging services for qualified orders. This includes custom bag designs, carton printing, and specific packaging configurations. Private label orders typically require higher minimum volumes and longer lead times. We'll work with you on artwork requirements and compliance with destination country labeling regulations.
What products do you offer?
We specialize in IQF (Individual Quick Frozen) fruits and vegetables sourced from China. Our product range includes berries (strawberries, blueberries, raspberries), tropical fruits, stone fruits, edamame, broccoli, green beans, peas, corn, peppers, and many more. Visit our products page for a complete catalog or contact us for specific product inquiries.
Are your products organic?
We offer both conventional and organic-certified products. Not all products are available in organic, but many popular items can be sourced with USDA Organic and/or EU Organic certification. Organic products typically have higher price points and may require longer lead times. Contact us to discuss your organic product needs.
Which products are available organic?
Many of our popular products are available with organic certification, including strawberries, blueberries, raspberries, edamame, broccoli, and several other vegetables. Availability varies by season and factory capacity. Contact us with your specific organic product needs, and we'll confirm current availability and pricing.
Do you offer kosher products?
Yes, many factories in our sourcing network maintain Kosher certification from recognized rabbinical authorities. Kosher-certified products are available for most items in our catalog. We can provide Kosher certificates upon request. If Kosher certification is a requirement, please specify this when requesting quotes.
Do you offer halal products?
Yes, Halal certification is available for many of our products. Factories in our sourcing network can obtain Halal certification from recognized Islamic authorities. If you require Halal-certified products, please let us know when requesting quotes, and we'll ensure your order is sourced from an appropriately certified facility.
Are your products non-GMO?
Yes, our products are non-GMO. The fruits and vegetables we source are from conventional or organic agricultural practices without genetic modification. Many of our products carry Non-GMO Project verification or equivalent certification. We can provide documentation confirming non-GMO status upon request.
How should I store the products?
All IQF products should be stored at -18°C (0°F) or below to maintain quality and shelf life. Products should remain frozen until ready for use. Avoid temperature fluctuations, which can cause ice crystal formation and quality degradation. Once thawed, products should be used promptly and not refrozen.
What is your lead time for orders?
Standard lead time from order confirmation to delivery at US ports is 30-45 days. This includes production scheduling (1-2 weeks), quality inspection and documentation, and ocean transit (2-4 weeks). Lead times may vary during peak harvest seasons or for custom specifications. We provide clear timeline expectations with every order.
Do you test for heavy metals?
Yes, heavy metals testing is part of our standard quality control protocol. Each lot is tested for lead, cadmium, arsenic, and mercury to ensure compliance with FDA and international standards. Test results are included in the Certificate of Analysis provided with each shipment.
How do you handle allergens?
Factories in our sourcing network follow strict allergen management protocols. Production lines are segregated where necessary, and cleaning procedures are implemented between production runs. Allergen information is clearly documented on product specifications and packaging. If you have specific allergen concerns, please discuss them with us before ordering.
What is your recall procedure?
We maintain comprehensive traceability systems and recall procedures. Each lot can be traced from farm to customer. In the unlikely event of a recall, we have established protocols to quickly identify affected products, notify customers, and coordinate product retrieval. We maintain product liability insurance and work closely with customers during any quality incidents.
Do you have product liability insurance?
Yes, we maintain comprehensive product liability insurance to protect our customers and our business. Our coverage meets or exceeds industry standards for food importers. We can provide certificates of insurance upon request as part of vendor qualification processes.
Can you trace products back to the field?
Yes, we maintain full traceability for all products. Each lot can be traced back through the supply chain to the growing region and harvest date. This traceability is essential for food safety and quality management. Lot numbers on packaging link to our documentation system containing complete production records.
Can you provide nutritional information?
Yes, we can provide nutritional information for all our products. Standard nutritional data is available for each product type. For private label products requiring specific nutritional panels, we can arrange laboratory testing to generate accurate data for your packaging. USDA nutrient database values are also available as references.
Can I see product specifications before ordering?
Absolutely. We provide detailed product specification sheets for all items, including size grades, color standards, defect tolerances, packaging details, and quality parameters. These specs help ensure the product meets your requirements before you commit to an order. Request specification sheets for any products you're considering.
Are products available year-round?
Most of our products are available year-round from inventory or can be produced throughout the year. However, some items are seasonal based on harvest periods. We maintain relationships with multiple growing regions to extend availability. Contact us for current availability and lead times for specific products.
What Brix levels do you offer for fruits?
Brix levels (sugar content) vary by fruit type and can often be specified to meet your requirements. Standard Brix ranges are documented in our product specifications. If you need specific Brix levels for your application, let us know and we'll confirm what's achievable. Higher Brix products may command premium pricing.
What certifications do your factories hold?
Our sourcing network includes 25+ BRC A/B Grade certified factories. Additional certifications across the network: HACCP (all factories), FDA Registered, ISO 22000, Kosher (standard availability), Halal (available on request), and SMETA/Sedex audited for ethical trade. Our primary partner factory Hebei Dingyu has supplied FRoSTA AG — Europe's #1 frozen food brand — with 19 product categories since 2017, demonstrating the quality standards maintained.
How do you handle quality complaints?
Every quality complaint receives root cause analysis, documented corrective actions, and formal resolution documentation. Our track record with FRoSTA AG — Europe's #1 frozen food brand — demonstrates our quality commitment: across 8+ years of supply, 5 quality incidents total, all resolved transparently with the fastest resolution in 3 days. We stand behind our products and view complaints as opportunities to strengthen quality processes.
Can you provide samples before I commit to an order?
Yes, we provide samples for commercial evaluation to qualified buyers. Standard sample turnaround is 2-3 weeks from China via DHL or FedEx express shipping. We typically cover sample product costs; buyer covers international express shipping (usually $50-150 depending on quantity and destination). Samples are typically 0.5-1kg per product, sufficient for evaluation and initial product development testing.
What is IQF and how does it differ from block frozen?
IQF (Individually Quick Frozen) means each piece is frozen separately using flash-freezing technology, so products remain free-flowing and you can pour out the exact amount needed without thawing the entire package. Block frozen products are frozen in solid blocks requiring thawing the entire block before use. IQF is preferred for portion control, manufacturing efficiency, and consistent product quality. The IQF process preserves texture, color, and nutrients better than slower freezing methods.
Do you supply organic IQF products?
Currently our core range focuses on conventional IQF products from BRC-certified factories. Organic certification (USDA Organic, EU Organic) is available for select products including strawberries, blueberries, and certain vegetables. Organic products require specific growing and processing protocols, typically command higher pricing, and may have longer lead times. Contact us to discuss specific organic requirements and current availability.
Shipping & Logistics
How long does shipping take?
Typical total lead time is 30-45 days from order confirmation to delivery at US ports. This includes 1-2 weeks for production and quality inspection, plus 2-4 weeks for ocean transit depending on the destination port. Transit times vary: West Coast ports typically receive shipments faster than East Coast.
What ports do you ship to?
We ship to all major US ports including Los Angeles, Long Beach, Oakland, Seattle, New York/New Jersey, Savannah, Charleston, Houston, and Miami. We can also arrange delivery to inland destinations. Port selection depends on your location and cost optimization preferences.
How are products shipped?
Products are shipped in refrigerated (reefer) containers maintained at -18°C (-0.4°F) or colder throughout transit. Containers are equipped with temperature monitoring devices. We use reputable ocean carriers and can provide real-time container tracking information.
What temperature is maintained during shipping?
Refrigerated containers maintain a constant temperature of -18°C (0°F) or below throughout ocean transit. Temperature recorders document the entire journey, and logs are available upon request. This ensures product quality is preserved from factory to your facility.
Can you ship mixed containers?
Yes, mixed container loads are one of our specialties. This allows you to order multiple products in a single shipment, helping meet minimum order values while diversifying your inventory. We carefully organize mixed loads to prevent cross-contamination and optimize space utilization.
What documentation is provided with shipments?
Each shipment includes comprehensive documentation: commercial invoice, packing list, bill of lading, certificate of origin, health certificate, phytosanitary certificate (when required), FDA prior notice confirmation, and Certificate of Analysis. We prepare all documentation to ensure smooth customs clearance.
Do you handle customs clearance?
While we prepare all documentation required for customs clearance, the actual clearance process is typically handled by your customs broker or freight forwarder. We work closely with these partners to ensure documentation meets all requirements. We can recommend experienced customs brokers if needed.
What are your shipping terms (Incoterms)?
We typically quote FOB China port (e.g., FOB Qingdao, FOB Tianjin), which includes all costs until the product is loaded onto the vessel. We can also quote CIF or CFR to your destination port if preferred. The Incoterms define exactly where responsibility and risk transfer from us to you.
What is CIF?
CIF (Cost, Insurance, and Freight) is an Incoterm where the seller pays for the cost of goods, ocean freight, and insurance to the destination port. Under CIF, the seller's responsibility ends when goods are loaded onto the vessel, but they cover transport costs and insurance. This simplifies costs for buyers by bundling freight and insurance into the purchase price.
What is FOB?
FOB (Free On Board) is an Incoterm where the seller's responsibility ends when goods are loaded onto the vessel at the origin port. The buyer assumes risk and responsibility from that point and arranges ocean freight and insurance. FOB pricing is transparent about product costs, with buyers controlling their own logistics.
What is DDP?
DDP (Delivered Duty Paid) is an Incoterm where the seller handles everything including customs clearance and import duties, delivering goods to the buyer's specified location. This is the most comprehensive option for buyers who want turnkey delivery. We can provide DDP pricing for customers who prefer this arrangement.
Which Incoterm should I choose?
The best Incoterm depends on your logistics capabilities and preferences. FOB is ideal if you have established freight relationships and want cost transparency. CIF is convenient if you prefer bundled pricing. DDP provides the most hands-off experience. Our team can help you determine the best option for your situation.
Can I get less than a full container?
Our standard minimum is a full container load (FCL), but we understand some customers need smaller quantities. For qualified buyers, we can sometimes arrange less-than-container-load (LCL) shipments, though per-unit costs are higher and lead times longer. Contact us to discuss LCL options for your specific needs.
What happens if there's a shipping delay?
Ocean shipping can occasionally experience delays due to weather, port congestion, or other factors. We monitor all shipments and communicate proactively about any delays. Refrigerated containers maintain temperature throughout extended transits, so product quality is preserved. We work with carriers to minimize delays and keep you informed.
Can you ship to my warehouse directly?
Yes, we can arrange door delivery to your warehouse or distribution center. Beyond port delivery (CIF), we can quote CIP or DDP terms that include inland transportation. This provides convenient end-to-end service, though it requires us to coordinate with domestic trucking providers.
Do you work with freight forwarders?
Yes, we work with both customer-designated freight forwarders and our own trusted logistics partners. If you have an existing freight forwarder relationship, we're happy to coordinate with them. We also have established relationships with reliable forwarders experienced in refrigerated cargo if you need recommendations.
Can you recommend a freight forwarder?
Yes, we can recommend freight forwarders experienced in handling refrigerated cargo from China. Our partners understand the requirements for frozen food shipments and provide competitive rates. We can make introductions and share our recommendations, though the final selection and agreement is between you and the forwarder.
What if my shipment is damaged?
If you receive a damaged shipment, document everything immediately with photos and temperature logs. Notify us and your insurance provider promptly. For cargo under our insurance (CIF terms), we'll assist with claim filing. For FOB shipments, work with your insurer and keep us informed. We'll support the investigation and resolution process.
How do I file a claim?
For shipping damage claims, document the issue immediately upon receipt with photos and written notes. Contact your insurance provider (or ours for CIF shipments) within their required timeframe. Provide the Bill of Lading, commercial invoice, temperature logs, and damage documentation. We can assist with the claim process and provide supporting documentation.
Do you offer insurance?
For CIF shipments, marine cargo insurance is included in the price. For FOB shipments, buyers arrange their own insurance. We recommend insuring all refrigerated cargo shipments given the value involved. We can advise on coverage requirements and recommend insurance providers if needed.
Can I track my shipment?
Yes, we provide container tracking information for all shipments. Once your container is on the vessel, we share the container number and booking details so you can track progress. Most major shipping lines offer online tracking. We also monitor shipments and provide updates on estimated arrival times.
How do you monitor temperature during shipping?
All refrigerated containers are equipped with temperature monitoring and recording devices. These devices log temperature throughout the journey, and logs are available upon request. If temperature deviations occur, the shipping line is alerted. This documentation protects both parties and ensures product quality is maintained.
What is the typical lead time from order to delivery?
30-45 days from order confirmation to port of loading. Production scheduling and quality inspection typically takes 1-2 weeks. Add ocean transit time depending on destination: US West Coast (Los Angeles, Long Beach, Oakland) approximately 15 days; US East Coast (New York, Savannah) approximately 30 days; Europe (Hamburg, Rotterdam, Bremerhaven) approximately 25-35 days. We provide clear timeline expectations with every order and proactive updates throughout the process.
What Incoterms do you offer?
We offer FOB (Shanghai or Xiamen), CFR, and CIF to major ports worldwide. FOB is most common for US buyers who have established freight relationships. CFR Bremerhaven or Hamburg is standard for our European customers. CIF includes marine insurance in the price. We can also quote DDP (Delivered Duty Paid) for customers who prefer turnkey delivery with all costs bundled.
Do you handle FSVP compliance?
Yes, Crestwood Global serves as the US importer of record and handles all FSVP (Foreign Supplier Verification Program) documentation required by FDA for imported food products. FSVP is a requirement under FSMA that requires importers to verify foreign suppliers meet US food safety standards. We maintain hazard analyses, supplier verification records, and corrective action documentation — relieving you of this compliance burden.
What ports do you ship from in China?
Primary export ports: Shanghai and Xiamen. Both ports have excellent reefer container availability, competitive freight rates, and frequent sailings to all major destination markets. Shanghai serves our northern China factories (Hebei, Shandong); Xiamen serves southern factories (Fujian, Zhejiang). Port selection depends on factory location and optimal transit time to your destination.
Can you ship to ports outside the US?
Yes, we ship to North America (Los Angeles, New York, Vancouver, Montreal), Europe (Hamburg, Bremerhaven, Rotterdam, Felixstowe, Le Havre, Antwerp), and Australia-Pacific (Sydney, Melbourne). Our factory network's experience supplying FRoSTA AG in Germany demonstrates established European logistics. We coordinate with freight forwarders in all major markets and can quote to virtually any port with reefer container service.
Samples
Can I get samples before ordering?
Yes, we provide samples to qualified buyers who have genuine interest in bulk purchasing. Samples allow you to evaluate product quality before committing to container orders. Complete our sample request form or contact us directly to discuss your needs.
Is there a charge for samples?
Product sample costs are typically waived for qualified business buyers. However, shipping costs for refrigerated freight (which can be significant for frozen products) are the responsibility of the requester. We'll provide a shipping quote before sending so you can approve the cost.
How long does sample shipping take?
Sample preparation typically takes 3-5 business days. Shipping time depends on your location: domestic US shipments usually arrive within 2-5 business days via refrigerated courier. International sample shipments may take longer. We'll provide tracking information once samples ship.
What's included with samples?
Each sample shipment includes the product samples (typically 1-5 kg per item), a Certificate of Analysis, product specification sheet, and information about our services. Samples are shipped in insulated packaging with dry ice or gel packs to maintain quality.
How do I request samples?
You can request samples through our online sample request form, or contact us directly via email or phone. Please provide your company information, the products you're interested in, and your intended use. We'll review your request and follow up within 1-2 business days.
How do I request a product sample?
Contact us at justin@crestwoodglobal.com or call +1 (224) 534-9799. Tell us which products you're interested in, your intended application (manufacturing, foodservice, retail), estimated annual volume, and your shipping address. We'll arrange samples from our factory network and provide a shipping quote. Most sample requests are processed within 1-2 business days.
How long does it take to receive samples?
Typical sample turnaround is 2-3 weeks from China via DHL or FedEx express shipping. Sample preparation at the factory takes 3-5 business days, followed by 5-7 days international express transit. For urgent evaluations, we may have some products available from US inventory with faster turnaround. Express sample shipping is tracked door-to-door.
Do you charge for samples?
We typically cover the cost of sample products for qualified commercial buyers. Buyer covers international express shipping costs, which usually run $50-150 depending on quantity, weight, and destination (samples require refrigerated express shipping). Shipping costs are quoted before samples are sent so you can approve. Sample costs can often be credited toward your first container order.
Can I get samples of multiple products?
Yes, we encourage sampling multiple products to evaluate our quality range. We can prepare a customized sample box with the products most relevant to your application. Most sample requests include 3-5 products. For larger evaluation programs, we can discuss sample quantities and logistics. Multiple products ship together to minimize freight costs.
What size are your samples?
Standard samples are 0.5-1kg per product, sufficient for evaluation and initial product development testing. For production trials or larger R&D programs, we can arrange pilot samples of 5-10kg per product. Samples are packaged in insulated containers with dry ice or gel packs to maintain quality during express transit.
Working With Us
How do I become a customer?
Getting started is simple. Contact us to discuss your needs, and we'll provide product information and pricing. We welcome businesses of all sizes, from regional distributors to national manufacturers. There's no lengthy application process—just reach out and we'll take it from there.
Who is my point of contact?
You'll have a dedicated account manager who serves as your single point of contact. For US customers, Justin Ratti handles account relationships. Our team in China, led by Jianfang Liu, manages sourcing and quality control. You'll always know exactly who to reach with questions or needs.
How do I become a distributor?
We welcome distributor partnerships for companies looking to add quality IQF products to their offerings. Contact us with information about your market coverage, volume potential, and current product lines. We'll schedule a call to discuss partnership opportunities and exclusivity arrangements.
Can you source products not on your list?
Yes, we have the capability to source additional IQF products beyond our standard catalog. If you have specific product needs, let us know and we'll investigate availability with our sourcing network. This may include specialty items, specific varieties, or custom blends.
What's your typical lead time?
Standard lead time from order confirmation to delivery at US ports is 30-45 days. This includes production scheduling (1-2 weeks), quality inspection, documentation, and ocean transit (2-4 weeks). For high-demand seasons or custom specifications, lead times may be slightly longer. We'll always provide clear timeline expectations.
Who is Crestwood Global?
Crestwood Global is a specialized supplier of IQF (Individual Quick Frozen) fruits and vegetables, connecting quality Chinese producers with buyers in North America and beyond. We combine deep sourcing relationships in China with dedicated customer service for Western markets. Our team includes both US-based commercial support and China-based quality control professionals.
Where are you located?
Crestwood Global has a dual presence. Our commercial operations and customer service are based in the United States, providing convenient communication and support for North American customers. Our sourcing and quality control team is based in China, with direct access to factories in our sourcing network.
How long have you been in business?
Our team brings decades of combined experience in frozen food sourcing and international trade. We've built long-standing relationships with our factory partners in China and have established a track record of reliable supply and quality with customers across various industries.
What industries do you serve?
We serve a diverse range of industries including food manufacturing, food service distribution, retail grocery, institutional food service, and ingredient supply. Our customers include frozen food brands, bakeries, smoothie and juice companies, restaurants, caterers, and more. We tailor our service approach to each industry's specific needs.
Can I speak with references?
Yes, we can provide references from satisfied customers upon request. For confidentiality reasons, we arrange reference calls rather than publishing customer lists. Contact us and let us know what type of reference would be most relevant (similar industry, similar products, etc.), and we'll coordinate an introduction.
Do you have case studies?
Yes, we have case studies demonstrating how we've helped customers solve sourcing challenges, improve quality, and streamline their supply chains. These real-world examples show our approach and results. Contact us to request case studies relevant to your industry or product interests.
What makes you different from other suppliers?
Several factors distinguish Crestwood Global: our on-the-ground presence in China for quality control, our deep relationships with carefully vetted factory partners, our comprehensive documentation and compliance support, and our responsive customer service from the US. We combine sourcing expertise with a customer-focused approach.
Do you work with small businesses?
Yes, we work with businesses of all sizes. While our standard minimums are container quantities, we can often find solutions for smaller businesses through mixed containers, LCL options, or partnering you with other customers. We value relationships at every level and many of our largest accounts started small.
Do you attend trade shows?
Yes, we attend major food industry trade shows including events like Natural Products Expo West, IFT Food Expo, and international shows like SIAL and Anuga. Trade shows are great opportunities to meet in person, discuss your needs, and see product samples. Contact us to schedule a meeting at an upcoming show.
How do you prefer to communicate?
We're flexible and adapt to your preferences. Most customers communicate via email for documentation and quotes, with phone or video calls for complex discussions. We respond promptly during US business hours and can schedule calls across time zones. You'll have direct contact with your account manager.
What information do you need for vendor qualification?
We can provide comprehensive vendor qualification packages including company information, food safety certifications, insurance certificates, product specifications, and quality documentation. Let us know your vendor qualification requirements, and we'll prepare a complete package for your review and approval process.
How quickly do you respond to inquiries?
We aim to respond to all inquiries within 24 hours during business days. Quote requests typically receive responses within 24-48 hours, depending on complexity. For urgent matters, please indicate the time sensitivity and we'll prioritize accordingly. Your account manager is always accessible for ongoing orders.
Who is Crestwood Global?
Crestwood Global LLC is a US-based IQF frozen fruit and vegetable trading company headquartered in Illinois. We source from 25+ BRC-certified factories through our partner Hebei Dingyu Import & Export, which has maintained factory relationships for 40+ years. Our sourcing network has supplied FRoSTA AG — Europe's #1 frozen food brand — with 19 product categories since 2017, representing 8+ years of continuous supply. We combine China-factory pricing with US-based customer support and FSVP compliance.
Do you have a presence in China?
Yes. Our sourcing partner Hebei Dingyu Import & Export is based in Shijiazhuang, Hebei Province, with 40+ years of factory relationships across China's key growing regions. Their team handles factory sourcing, quality inspection, and export logistics. Every shipment is inspected at the factory before export. This on-the-ground presence ensures quality control that remote suppliers cannot provide.
What makes you different from sourcing directly from Chinese factories?
US-based support (Illinois), FSVP compliance handled for you, quality assurance with on-the-ground factory inspection in China, 40+ year factory relationships that mean better pricing and priority allocation during supply crunches, and a proven track record: 8+ years supplying FRoSTA AG (Europe's #1 frozen food brand) with 19 product categories since 2017. You get China-factory pricing with Western-standard service and accountability.
Can you supply private label / white label products?
Yes, we supply products for private label packaging. Our factory partners have extensive experience producing for European retail brands including FRoSTA. Custom packaging specifications, carton design, bag sizes, and labeling can be accommodated. Private label orders typically require higher minimum volumes and longer lead times for packaging production setup. We'll work with you on artwork requirements and ensure compliance with destination country labeling regulations.
What is your product range?
109 products across 6 categories: IQF Fruits (24 products including strawberries, blueberries, raspberries, mango, peaches), IQF Vegetables (21 products including broccoli, peas, corn, edamame), Specialty Items (14 products including shiitake mushrooms, ginger, bamboo shoots), Fruit Concentrates (14 products), Fruit Purees (16 products), and Freeze-Dried products (18 products). All from BRC A/B Grade certified factories. Contact us for the complete product catalog.
Import & Compliance
Are your products FDA compliant?
Yes, all our products and factories in our sourcing network comply with FDA requirements. Factories are registered with the FDA as required by FSMA (Food Safety Modernization Act). We file Prior Notice for all shipments and ensure products meet FDA food safety and labeling requirements.
What about EU regulations?
Many of our partner factories also export to the EU and maintain EU compliance. If you're exporting to EU markets, we can ensure products meet EU food safety regulations, Maximum Residue Limits (MRLs) for pesticides, and other applicable requirements. Discuss your EU needs with us for specific guidance.
Do you handle customs documentation?
We prepare all documentation required for customs clearance including commercial invoices, bills of lading, certificates of origin, health certificates, and phytosanitary certificates. We also file FDA Prior Notice for US imports. This comprehensive documentation helps ensure smooth customs processing.
What's a Certificate of Analysis?
A Certificate of Analysis (COA) is a document from an accredited laboratory detailing the test results for a specific lot of product. It includes microbial testing, pesticide residue levels, physical specifications, and other quality parameters. We provide a COA with every shipment, giving you documented proof of product quality and safety.
How do tariffs affect pricing?
Tariff rates vary by product and are subject to change based on trade policies. Current tariff information is available from US Customs. We quote product pricing FOB, and tariffs are paid by the importer upon entry. We can help you understand tariff classifications (HTS codes) for specific products.
Do you provide country of origin documentation?
Yes, all shipments include official Certificates of Origin issued by Chinese chambers of commerce. Products are clearly marked with country of origin on all packaging. This documentation is required for customs clearance and helps ensure compliance with labeling requirements.
Do I need a license to import frozen food?
In the US, you generally don't need a specific license to import frozen food, but you do need to register as a food facility with the FDA if you're an importer. You'll also need an FDA Food Facility Registration number and must comply with FSMA requirements including having a Foreign Supplier Verification Program (FSVP). Consult with a customs broker for your specific situation.
What is FDA Prior Notice?
FDA Prior Notice is a requirement under the Bioterrorism Act. It requires advance notification to the FDA before food shipments arrive at US ports. Prior Notice must be submitted no more than 15 days and no less than 8 hours (by sea) before arrival. We file Prior Notice for all US-bound shipments as part of our standard service.
What is FSVP?
FSVP (Foreign Supplier Verification Program) is an FDA requirement under FSMA requiring US importers to verify that their foreign suppliers produce food in compliance with US safety standards. As an importer, you must develop and implement an FSVP, which includes hazard analysis, supplier verification activities, and corrective actions. We can provide documentation to support your FSVP.
Do I need a customs broker?
While not legally required, using a licensed customs broker is highly recommended for importing food products. Customs brokers handle the complex documentation, classification, and clearance process, reducing the risk of delays or penalties. They stay current on regulations and can navigate FDA, USDA, and CBP requirements efficiently.
Can you recommend a customs broker?
Yes, we can recommend customs brokers experienced in clearing frozen food imports. Our partners understand FDA requirements, proper HTS classification, and the specific documentation needed for our products. We can make introductions, though the engagement is directly between you and the broker.
What are the import duties on frozen produce?
Import duty rates vary by product and are determined by HTS (Harmonized Tariff Schedule) codes. Frozen vegetables generally range from 0% to 14% duty, while frozen fruits vary similarly. Additional tariffs may apply based on current trade policies. Your customs broker can provide exact rates for specific products, or check the USITC HTS database.
What documents do I need for US customs?
Key documents for US customs clearance include: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, FDA Prior Notice confirmation, and any required health or phytosanitary certificates. We prepare all these documents for every shipment. Your customs broker will use these to file the entry with CBP.
What documents do I need for EU customs?
EU imports require: Commercial Invoice, Packing List, Bill of Lading, EUR.1 or Certificate of Origin, Health Certificate from Chinese authorities, phytosanitary certificate (for certain products), and TRACES notification. EU requirements can be complex, so work with an experienced customs agent. We can provide appropriate documentation for EU shipments.
What is a phytosanitary certificate?
A phytosanitary certificate is an official document issued by the exporting country's plant protection authority certifying that products are free from pests and diseases. It's required for many plant products entering various countries. We obtain phytosanitary certificates from Chinese authorities when required for your destination country.
What is TRACES?
TRACES (Trade Control and Expert System) is the European Commission's online platform for managing sanitary and phytosanitary certification for imports into the EU. All food imports to the EU must be notified through TRACES before arrival. We can provide the documentation needed for TRACES notifications for EU-bound shipments.
What is a Bill of Lading?
A Bill of Lading (B/L) is a legal document issued by the shipping carrier acknowledging receipt of cargo. It serves as a contract of carriage, receipt for the goods, and document of title. You'll need the original B/L (or a telex release) to claim your goods at the destination port. We provide B/L copies promptly after shipment.
What is a Certificate of Origin?
A Certificate of Origin is an official document certifying where a product was manufactured or grown. It's required for customs clearance and determining applicable duty rates. We provide Certificates of Origin issued by Chinese chambers of commerce for all shipments, documenting the Chinese origin of our products.
How long does customs clearance take?
Routine customs clearance typically takes 1-3 business days after vessel arrival. However, if your shipment is selected for FDA or CBP examination, clearance can take 1-2 weeks or longer. Having complete documentation and working with an experienced customs broker minimizes delays. We ensure all paperwork is in order before shipment.
What if my shipment is inspected?
FDA and CBP randomly inspect food imports. If selected, your shipment may undergo document review, physical examination, or laboratory testing. During inspection, the container remains at the port incurring storage fees. Inspections typically take 5-14 days. Our documentation and quality control minimize the risk of issues, but some inspections are random.
What is FDA detention?
FDA detention occurs when the FDA refuses entry of a food shipment, typically due to documentation issues, labeling violations, or failed laboratory tests. Detained products cannot enter US commerce and must be exported, destroyed, or brought into compliance. Our rigorous quality control and proper documentation help prevent detention.
How do I avoid customs delays?
To minimize customs delays: ensure all documentation is complete and accurate, file Prior Notice properly, work with an experienced customs broker, maintain your FDA facility registration, have your FSVP in place, and use suppliers (like us) with good compliance records. We prepare thorough documentation to facilitate smooth clearance.
Can you help with customs paperwork?
Yes, we prepare all export documentation needed for customs clearance including commercial invoices, packing lists, certificates of origin, health certificates, and Prior Notice filings. While your customs broker handles the actual entry filing, our complete documentation package gives them everything they need for smooth clearance.
What are HTS codes?
HTS (Harmonized Tariff Schedule) codes are standardized numerical codes used to classify imported goods for customs purposes. They determine applicable duty rates and import requirements. Each product has a specific HTS code. We can provide HTS codes for our products, though your customs broker makes the final classification determination.
Do I pay duties before or after delivery?
Import duties are typically paid when goods clear customs, before release for delivery. Your customs broker arranges duty payment on your behalf and bills you accordingly. Some importers have customs bonds that allow deferred payment. Duties must be paid before you can take possession of the goods.
What is a customs bond?
A customs bond is a financial guarantee required by CBP for commercial imports. It ensures payment of duties, taxes, and fees. Single entry bonds cover individual shipments, while continuous bonds cover all imports for a year. Your customs broker can arrange bonds for you. A continuous bond is cost-effective for regular importers.
Do I need to register with the FDA?
Yes, if you're importing food into the US, your facility must be registered with the FDA. Registration is free through the FDA's online system. You'll receive a registration number needed for customs clearance. Registration must be renewed every two years. This is separate from the foreign facility registration maintained by factories in our sourcing network.
What documentation do you provide with each shipment?
Every shipment includes a comprehensive documentation package: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (issued by Chinese chamber of commerce), Health Certificate (from Chinese inspection authorities), Phytosanitary Certificate (where applicable), COA (Certificate of Analysis) with microbiological and pesticide residue results, and FSVP records for US imports. This documentation facilitates smooth customs clearance and meets FDA requirements.
Is your product FDA registered?
Yes, all products in our range are sourced from FDA-registered facilities. Crestwood Global maintains FDA food facility registration as a US importer and files Prior Notice for all US imports as required by the Bioterrorism Act. Our factory partners' FDA registration numbers are documented and available for your vendor qualification files.
What is the tariff rate for IQF frozen vegetables from China?
Tariff rates vary by product (HTS code) and current trade policy. As of 2026, many IQF vegetables from China are subject to Section 301 tariffs (typically 7.5-25%) in addition to standard HTS duty rates (0-14% depending on product). We can provide current landed cost estimates including duties for your specific products. Your customs broker can confirm exact rates based on HTS classification. Tariff considerations should be factored into your sourcing cost analysis.
Do you provide Certificates of Analysis (COA)?
Yes, every lot ships with a comprehensive COA including: microbiological panel (Total Plate Count, E. coli, Salmonella, Listeria monocytogenes), pesticide residue testing (multi-residue panel), heavy metals (lead, cadmium, arsenic, mercury), and product-specific parameters (Brix for fruit, moisture content for freeze-dried, physical specs like size grading, color, and defect percentages). COAs are from accredited third-party laboratories.
Are your products Kosher and Halal certified?
Kosher certification is standard across our product range — certificates from recognized rabbinical authorities are available upon request. Halal certification is available on request for select products; production runs can be scheduled at Halal-certified facilities within our factory network. If religious certification is a requirement, specify this when requesting quotes and we'll confirm availability and any additional requirements.
